DESCRIPTION: Description
Your Talent. Our Vision. At Anthem, Inc., it’s a powerful combination,
and the foundation upon which we’re creating greater care for our
members, greater value for our customers, and greater health for our
communities. Join us and together we will drive the future of health
care.
This is an exceptional opportunity to do innovative work
that means more to you and those we serve at one of America’s leading
health benefits companies and a Fortune Top 50 Company.
Customer Care Representative
Your compassion. Our
customer focus. It’s a powerful combination that will help Anthem, Inc.
drive the future of health care.
Our Customer Service
Representative position is an opportunity to put your communication,
problem solving, and superior service skills to work while providing
valuable information and resources to the people we serve. This role
will enable you to set a career path in the healthcare industry and play
a vital role in helping Anthem consumers feel important, cared-for and
well-informed.
We are seeking talented and enthusiastic
individuals to engage with our customers and serve as a primary resource
in guiding them through the sometimes complex world of healthcare. A
background in the healthcare industry is not required, but you must be a
self-motivator and share our commitment to an easy to do business with
model. We are looking for people who have a passion for helping others
through the following qualities:
Heart of service or hospitality
Passionate about helping people resolve problems
Empathetic
Curious about others
Sincere satisfaction in providing a high level of service
Desire to solve problems and dig deeper
Ability to connect the dots for members Primary duties may include, but are not limited to:
*
Responds to customer questions via telephone and written correspondence
regarding insurance benefits, provider contracts, eligibility and
claims.
- Analyzes problems and provides information/solutions.
*
Operates a PC/image station to obtain and extract information;
documents information, activities and changes in the database.
- Thoroughly documents inquiry outcomes for accurate tracking and analysis.
*
Develops and maintains positive customer relations and coordinates with
various functions within the company to ensure customer requests and
questions are handled appropriately and in a timely manner.
- Researches and analyzes data to address operational challenges and customer service issues.
- Provides external and internal customers with requested information.
*
Under immediate supervision, receives and places follow-up telephone
calls / e-mails to answer customer questions that are routine in nature.
- Uses computerized systems for tracking, information gathering and troubleshooting.
- Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims.
- Seeks, understands and responds to the needs and expectations of internal and external customers.
EOE.M/F/Disability/Veteran Qualifications
A High School Diploma with up to 1 year of previous experience in a customer service environment OR college degree.
- Excellent verbal and written communication, problem solving, listening and computer skills
- Experience in successful research and resolution of high level/sensitive customer service issues
- Ability to work independently, take ownership, and pay attention to detail
Anthem,
Inc. is ranked one of America’s Most Admired Companies among health
insurers by Fortune magazine and is a 2015 DiversityInc magazine Top 50
Company for Diversity. To learn more about our company please visit us
at www.antheminc.com/careers . EOE. M/F/Disability/Veteran.
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