This position is an Customer Care Consultant / Inside Sales Representative position within the Customer Care Center. The primary focus is to service our business clients beverage needs through sales and market opportunities. A successful Consultant develops a partnership with our internal and external customers to help maintain and grow the competitive position of CCBCC.
Key Accountabilities:
- Follow processes
- Use Professional/Pleasant tone
- Provides quality customer service
- Demonstrates active listening and clear communication
- Sell based on customer needs and promotional opportunities
- Develop relationships with branch staff and technical service staff
- Communication of Sales Goals/Results as reported by Margin Mind
- Manage special projects as assigned by CCC Managers and Director
- Achieve On-Premise business objectives – provide specific communication on customer opportunities and potential exposures
Qualifications:
- Solid analytical and problem solving skills
- Strong organizational & planning skills are required
- Must be customer centric with ability to anticipate needs
- Ability to demonstrate selling and customer service skills
- Excellent prioritizing & decision-making skills are required
- Proficiency with MS Word, Outlook, Excel, Power Point, etc.
- Prior experience as an Inside Sales Representative is a plus
- Ability to document, organize and summarize data in complete detail
- Must have excellent interpersonal, verbal, and written communication skills
- Ability to learn internal CRM tools such as Telescope; Margin Minder, and CCBCC’s TelSell process
- Past job performance must reflect dependability, initiative, professional demeanor, and the ability to exercise sound judgment
Customer Care Center Hours of Operation: Monday through Friday, 8:00 a.m. to 8:00 p.m., Saturday & Sunday 9:00 a.m. to 6:00 p.m.
This position pays $15.00 per hour and will work a 40 hour work-week. Candidates m ust be available for the hours the Customer Care Center is open (see above). Employee schedules will be determined after successfully completing training.
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268 reviews
Coca-Cola Bottling Co. Consolidated (CCBCC) is the nation’s largest independent Coca-Cola bottler. We make, sell and distribute Coca-Cola…
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