CCC provides the technology, data and insight needed to help our customers make informed, accurate auto collision claims and repair management decisions. The industry leader, CCC works with more than 350 insurance carriers – including the largest carriers in the country – and more than 21,000 repair facilities, processing the majority of automotive claims in the U.S. each year. Our software solutions improve our customers’ ability to efficiently manage the claims and repair process by improving communication between property/casualty insurance carriers, automotive collision repairers, parts suppliers, rental car companies, and vehicle owners, among others. Our decision-support tools draw from insights contained in our extensive data warehouse, which includes aggregated claims and repair information from millions of claims-related transactions processed through CCC over the last 30 years. CCC leads the industry in technology innovation, including the latest mobile technology and apps, and continues to make strategic investments in areas that will help existing and future customers get consumers back in their cars quickly following an accident.
You can find out more about CCC Information Services Inc. by visiting the company’s web site at www.cccis.com.
Position Overview
This position involves processing of in-bound telephone calls and data enter of vehicle data on potential total loss insurance claims. This role will work exclusively with Claims Adjusters from the nations top insurers and is located in the Jacksonville, FL area.
Essential Duties and Responsibilities
Receive initial calls and obtain all pertinent vehicle information from potential Total Loss claims
Ensure that all vehicle information is entered into the system completely and accurately
Communicate the vehicle value from the database to the caller
Forward calls on vehicles that require calculation of the replacement value to respective department
Process other incoming work such as faxed requests and dealer inventory updates while maintaining productivity and quality standards.
Qualifications
High School Diploma or equivalent
1-2 years prior service industry experience
Excellent verbal and written communication skills
Attention to detail
Ability to multi-task
Keyboarding skills
Why Choose CCC
We promote a healthy work-life balance and offer generous benefit plans and resources designed with employee satisfaction in mind.
What we value is simple — customers, employee commitment, collaboration and clear communication. We hire people who will embrace the company’s goals and productively contribute in ways that help us serve the customer, innovate and stay strong.
We make it a priority to keep employees healthy, happy and enriched.
Healthy – Wellness programs and Perkspot/employee discount program
Happy – Recognition programs, a confidential employee assistance program and flexible work arrangements such as staggered start times
Enriched –Tuition reimbursement, training and learning programs, and leadership development opportunities
Our benefit plans include: medical, dental, vision, paid vacation/PTO/holidays, tuition reimbursement, 401 (k) plan with company match and more.
CCC is a great place to work. Join us.
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