Job Title: Gateway Project Information Management System Analyst
Department: OpEx
Location: Baltimore
Reports to: Gateway – Senior Advisor
Band: D
FLSA: Exempt
About CRS:
Catholic Relief Services (CRS) carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. Our Catholic identity is at the heart of our mission and operations. We welcome as a part of our staff and as partners people of all faiths and secular traditions who share our values and our commitment to serving those in need.
Job Summary:
Gateway is a new, CRS Agency-wide business pipeline and project portfolio system built on the Salesforce.com platform. Gateway enables the agency to capture and analyze intelligence on institutional funding opportunities at different stages and capture performance rates on proposals submitted to external donors—the “business pipeline.” Gateway also provides a one stop shop for information about CRS projects around the world, including key documents related to proposals and award agreements— the CRS “project portfolio.”
As a result of the recent roll-out of Gateway, CRS staff now have access to institutional donor, partner, opportunity, proposal, project information and proposal and project documents at their finger-tips, and a number of older data systems have been retired. Gateway was successfully rolled out in all 7 CRS regions (Southern Africa, Latin America & Caribbean, East and South Asia, East Africa, Central Africa, Europe, Middle East & Central Asia, and West Africa) as of July 2015. There are nearly 2,000 staff who have access to Gateway in over 90 countries around the world. Ongoing priority activities for the Gateway Project include user adoption and change management; additional system configuration; and sustainability planning.
Under the guidance of the Senior Advisor, the Analyst will support the continued implementation of Gateway and help to further establish and mainstream the system as a tool that strengthens CRS’ use of information and data to further the mission of the Agency.
Job Responsibilities:
1) Reporting and Data Analytics:
a. Develop and apply a strong understanding of CRS’s business to provide high quality and efficient customer service to internal stakeholders who are seeking data, reports, and/or general information from Gateway. Work collaboratively with various stakeholders over time to continue to identify, innovate, and enhance reporting and metrics from Gateway.
b. Develop and utilize a strong understanding of the Gateway (Salesforce) platform, the data model/architecture of the system, and the data elements and records stored in Gateway, and leverage that knowledge to design and build reports in order to meet internal CRS stakeholder needs (as discussed above).
c. In collaboration with Global Knowledge and Information Management (GKIM), provide oversight and management of the Reports/Dashboards space in Gateway. In collaboration with GKIM, ensure that the “Report Types” available meet business needs and are consistently defined. Ensure the reports folders are organized and content regularly maintained. Ensure that all report fields available on the Reporting Palette are consistent with those on the Records. Together with GKIM, develop a staged process for culling reports and folders that are no longer in use. Maintain clear business documentation of criteria/details utilized to build key Agency reports so that reports can be easily replicated, accessed, and understood by other parties as needed.
d. Support and help drive implementation of the Data Quality Assurance Plan and Data Quality Management Processes to ensure accuracy, timeliness and completeness of Gateway data. Provide high-level monitoring and maintenance of data quality dashboards/metrics, and proactively identify and work to address potential data quality/integrity issues in collaboration with user community.
2) Customer Service and User Adoption:
a. The Gateway Analyst, together with the Senior Advisor and the Change Enablement Advisor, provide support to the user community on more advanced business related questions. The Gateway Analyst will be responsible for handling and trouble-shooting a share of higher level user questions that pertain to reporting/analytics and general data quality/record structure. The Analyst will apply strong and diplomatic communication skills to engage relevant stakeholders to expediently resolve higher level end user questions and issues.
b. As needed, collaborate with the Senior Advisor and Change Advisor to support Gateway’s Change Management strategy with development of content for trainings, presentations and/or Q&A style learning sessions specific to reports, data analytics and/or data quality to strengthen user understanding and support user adoption.
3) System Enhancements:
a. Under guidance from the Senior Advisor, work with internal communities of practice to define and advance small enhancements to the Gateway system with GKIM Salesforce Administrators, and if necessary, the external developer.
This process includes working to validate, build and test system enhancements to ensure that they are aligned with discrete business cases and working as required.
Qualifications:
- Bachelor’s degree required; Master’s degree in Public, Business Administration or Social Sciences (i.e. International Relations/Development) preferred.
- Minimum of 5 years’ analytics experience at a program or divisional level required, extensive experience with enterprise wide systems a plus.
- Experience with Salesforce platform preferred.
- Demonstrated excellence in data collection and analysis.
- Demonstrated high order customer service and communication skills, including the ability to translate complex technical problems into lay terms.
- Demonstrated high order problem solving skills, including the ability to simultaneously manage multiple tasks, engage stakeholders at varying levels and meet firm deadlines.
- Experience overseas and/or with a non-profit preferred.
- Fluency in English required
- Ability to work in Spanish or French desirable
Agency-wide Competencies (for all CRS Staff):
These are rooted in the mission, values, and principles of CRS and used by each staff member to fulfill his or her responsibilities and to achieve the desired results.
- Serves with Integrity
- Models Stewardship
- Cultivates Constructive Relationships
- Promotes Learning
Key Working Relationships:
Internal: Gateway Senior Advisor, Gateway Change Enablement Advisor, Operational Excellence Director, Knowledge Management and Learning Unit/IDEA, US Operations staff, GKIM’s Project Management Office, GKIM Administrators, CRS Regional and Country Program staff overseas, and all potential providers and consumers of Gateway system information
External: External contractors/service providers as needed.
Physical Requirements/Environment:
Normal conditions for an office environment
Willingness and ability to travel overseas up to 30% of time, as needed
Disclaimer Clause:
This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.
CRS’ talent acquisition procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.
Note:
All interested applicants must be authorized to work in the U.S. at the time of application.
Equal Opportunity Employer **
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