Customer Service & Logistics Coordinator - 2Modern - Remote





2Modern is seeking a dynamic Customer Service professional with Logistics Coordination experience.

We are a fast-growing ecommerce company within the home/office furnishings business based in the San Francisco Bay Area. Established in 2003, 2Modern is a pioneer and leader in the modern furniture, lighting and accessory market.

Team members are responsible for ensuring all processes from initial inquiry through delivery/installation are fulfilled efficiently. This role is primarily back-office, coordinating shipments with vendors and freight companies to ensure successful fulfillment of product, analyzing data and driving towards margin goals.


The position is full-time Monday to Friday and can be remote/telecommute.

Tasks mainly include: Coordinating with shipping companies, vendors and customers via phone or email in a professional and high paced environment. Candidates must be extremely detail oriented, independent with polished problem solving skills as well as be a team player. Candidate will be working within a dynamic sales and customer support team.

We are looking for individuals with a knowledge of ecommerce operations and logistics coordination. People who are able to offer an extremely high standard of customer service, are proactive and work well within a team.

We expect applicants to have excellent written and verbal communication skills, be extremely organized, be able to work to deadlines with a high level of accuracy, be able to problem-solve and have competent computer skills.

Candidates with relevant customer service or high-end retail experience preferred. To have experience of working with e-commerce platforms and CRM systems and working in furniture/lighting sales or administration will be an advantage.


Requirements:
Qualified Candidates will have:


  • High Level of organizational skills

  • Ability to handle several tasks well, simultaneously

  • Attention to detail

  • Knowledge of ecommerce/fulfillment

  • Knowledge of Common Carrier/Freight/White Glove services

  • Ability to negotiate favorable rates for 2Modern

  • Knowledge/Experience with Shipping Internationally

  • A team player attitude

  • Enthusiasm

  • Excellent communication skills

  • Good writing & grammar skills

  • Experience of working with ecommerce and CRM systems

  • Ability to work independently

  • Professional knowledge, experience and/or enthusiasm for the Design Industry is a plus!

Tasks include:

  • Coordinating Shipments

  • Researching Carriers

  • Negotiating Rates/Services

  • Tracking orders and shipments

  • Communicating with Vendors and managing lead times

  • Processing Damaged claims

  • Processing Freight Claims

  • Processing sales orders

  • Authorizing return of merchandise

  • Communicating with Customers

  • Analyzing data and creating reports

  • Driving positive change and operational improvements

Hours Needed: Approximately 40 hours a week to be worked during standard business hours.


Starting Date: Right away.


Please include the following with your application:


  • Desired Salary

  • Resume

  • Available start date

  • 3 Reference





original job




» Apply Now



Please review all application instructions before applying to 2Modern.











» Apply Now



Please review all application instructions before applying to 2Modern.





2Modern features the most talented and innovative designers of modern furniture, contemporary lighting, personal accessories, art, &…







Source by [author_name]



Related Posts


EmoticonEmoticon

:)
:(
=(
^_^
:D
=D
=)D
|o|
@@,
;)
:-bd
:-d
:p
:ng
:lv