GENERAL DEFINITION OF WORK:
The public safety call taker receives emergency and non emergency calls for a variety of municipal services. Work is performed under the general supervision of the public safety dispatcher supervisor.
TYPICAL FUNCTIONS:
The public safety call taker performs the following functions:
- Receives information for emergency and other municipal services
- Receives emergency telephone calls, determines locations and nature of the calls
- Receives non-emergency calls and determines appropriate actions
- Operates computer-aided dispatch (CAD) equipment and performs CAD functions
- Provides pre-arrival police, fire and medical instructions when needed
- Maintains tracking logs
RELATED TASKS:
The public safety call taker performs related tasks as required and other duties as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES:
The public safety call taker must have a thorough knowledge of the methods and procedures of various operating systems, federal and state regulations governing data and voice transmissions, the geography of the City and the locations of important buildings. The public safety call taker must have the ability to communicate verbally in a clear and effective manner, obtain information from hostile or traumatized individuals in various situations, handle multiple activities simultaneously while maintaining attention to detail, exercise sound independent judgment and make decisions within established guidelines.
The public safety call taker must have the ability to type 35 words per minute, speak distinctly and operate telecommunication consoles. The public safety call taker must have the skills to use common office software, to include Microsoft Office and applicable specialized public safety software. The public safety call taker must be able to provide outstanding customer service, both internally and externally.
EDUCATION AND EXPERIENCE:
The applicant must possess a high school diploma or GED.
SPECIAL REQUIREMENTS:
The public safety call taker must possess or have the ability to obtain 9-1-1, TDD and State (FSS 401.465) certifications within one year of employment. The public safety call taker must possess or have the ability to obtain certifications in the emergency police, fire and medical disciplines within one year of employment, and must meet or exceed minimum quality assurance ratings in each discipline. The public safety call taker applicant must pass a thorough background investigation and possess a valid Florida driver’s license, with no more than six (6) points in the past three (3) years. The public safety call taker must be available for shift work in a 24-hour-a-day, seven-days-a-week work environment.
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