The purpose of this position is to facilitate the provision of recreational activities for City citizens. This is accomplished by providing numerous forms of customer service at the Natatorium. Other duties may include registering citizens for classes, camps and activities, processing POS transactions, registering citizens for membership, assisting in opening and closing duties, maintaining the facility, providing various administrative services and interfacing with other City employees and citizens. This position does not provide direction to other employees. Essential Functions: The information listed below is intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of this position. ?Provides customer service by greeting members, answering and directing phone calls, providing facility information, including class schedules, hours of operation and policies, distributing equipment, supervising member activities within facility and by answering member questions and concerns.?Processes POS transactions by operating CLASS Software, entering and recording sales transactions and taking payments. ?Registers citizens for membership by operating CLASS software, ensuring necessary paperwork is completed and filed, entering information into computer system and accepting payments. ?Assists in opening and closing facilities by organizing front desk work area, accounting for cash levels and printing reports for reconciliation of check/cash levels and record of daily transactions. ?Maintains facility, interior and exterior, by reporting complaints and problems, making calls for repair, handling customer complaints where appropriate. ?Provides various administrative services by ensuring safety in front lobby, assisting with development of brochures, signs and other marketing tools, maintaining adequate levels of supplies and marketing tools, assisting with special events and providing clerical based services. ?Registers citizens for classes, camps and activities by operating membership software, entering data, taking payments, filing records and providing members with pertinent information regarding the facility and registration. |
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The City of Allen is a fantastic organization to work for, one that values both its customers and employees. Employment with the City of…
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