Automotive Warranty Advisor / Administrator
We are seeking a Warranty Advisor / Warranty Administrator to provide warranty support on behalf of a leading vehicle manufacturer providing a high level of customer service to internal and external customers. This position would also suit a Parts Advisor or Service Advisor seekingan opportunity to work directly for a vehicle manufacturer
Ideal Location – South East / Buckinghamshire – Slough, Watford, High Wycombe, Reading, Aylesbury, Bracknell, St Albans
23k Basic + Excellent Benefits Package
The Candidate
Reporting to the Senior Warranty Analyst, the Automotive Warranty Advisor / Warranty Administrator will assist in handling warranty requests and inquiries.
- Previous warranty experience within the automotive industry is desirable
- An automotive technical background and knowledge will be of distinct advantage
- Strong customer service focus with the ability to relate to repairers in a positive manner
- Excellent analytical skills
- Strong PC Skills including Microsoft Word, Excel and PowerPoint
- A confident manner coupled with good coaching skills
- Excellent communication skills are essential
The Role
- Providing coaching and support to resolve all warranty queries
- Provide training and a comprehensive introduction to the warranty department to new authorised repairers
- Ensure warranty claims are processed in an efficient manner
- Assist in the analysing of claim trends to identify abnormalities, providing feedback to warranty auditors, service and engineering departments
- Produce and distribute management information
- Attend warranty training courses , as necessary
- Keep the warranty internet page up to date with latest information and bulletins
- Assist in the administration of recalls and service campaigns
- Other general department administration as required
Way Forward
To apply for the role of Automotive Warranty Advisor / Administrator email your current CV to Kayleigh Bradley of Glen Callum Associates Ltd.
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Glen Callum Associatesare a leading automotive and industrial recruitment agency for sales, operational and marketing positions. We have an impressive client base of market leading manufacturers and distributors and are dedicated in providing candidates with advice, support and assistance in their recruitment search. Our consultants have valuable senior sales, marketing and operational experience within organisations within the automotive and industrial industry, allowing us to share an empathy with both client and candidate alike.
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