As a Telesales Executive your job is to persuade customers to buy company goods and services and to convert the 4,000 customers who have an account but are not buying / buying less than the expected amount. Your working day is spent on the phone making outgoing calls.
During each phone call, you’re likely to:
• Describe the product benefits and any special offers.
• Give advice about how these may benefit customers personally.
• Persuade customers to accept a trial period or a visit from a sales representative.
• Gather and document information about the customer.
• Enter your notes into a computer, including dates for follow up calls.
• The work is fast paced and intense, and you have only a short amount of time to build rapport with customers and explain the features and benefits of the product.
• Make an average of 80 calls per day to new accounts
• Achieving sales targets set by Directors
Skills required:
• Excellent communication and listening skills
• A polite, confident and friendly manner
• Confidence using computers
• To enjoy working with customers and building relationships.
• A positive attitude.
• Flexibility and quick thinking.
• Perseverance and the ability to respect customer’s answers.
• To be well-organised and thorough, even under pressure.
• To enjoy working within a target-driven team environment.
• Previous experience of working in a sales support, administration or sales role.
• Revenue, target & sales focused
• Organised and self-motivated.
• Ability to work on own initiative and manage own workload.
• Good working knowledge of MS Office and willing to learn new skills.
• Networking skills – be able to create, develop, and preserve relationships with both clients and staff members and their communities
• Comprehensive and technical knowledge – be able to demonstrate an extensive awareness of the services or goods offered by the company
As the persuasion skills involved in telephone selling are vital to a wide range of business functions, it may be possible to move into a related job. These include face to face selling and customer service, complaints handling, buying, marketing and training.
We regret to inform you that due to the high volume of applications we are unable to reply to everyone. If your application is successful we will contact you within 5 working days. If unfortunately you do not hear from us please feel free to apply for future roles.
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