A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit
http://www.mass.gov/hhs/cori
and click on “Information for Job Applicants”.
GENERAL STATEMENT OF DUTIES:
Provide administrative/clerical support to a large number of professional staff. Duties may include the following:
Utilize Microsoft Office Applications – Word and Excel – with accuracy.
Perform accurate typing, word processing and data entry.
Maintain case archive process for the area office, filing, records management, archive submissions, and archive requests.
Track the data drive information used in case assignments and personnel management.
Perform Area Office closed records processing.
Serve as back-up receptionist as needed. Greet clients and visitors; answer telephone calls; refer clients and visitors to appropriate department staff when needed.
Provide administrative /clerical support and projects as assigned.
Provide routine information concerning agency office locations, programs and services.
Assist with processing mail and fax as necessary.
Maintain filing system.
Assist staff by entering information into the FamilyNet system including FamilyNet searches.
Assist social workers with MassHealth insurance claims.
Manage personal needs accounts on the area office level of Social Security and Title II payments.
Assist in the support of Director of Area as needed.
Other related duties as assigned
PREFERRED QUALIFICATIONS:
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Demonstrated ability in Microsoft Office Applications – Word, Excel and Access, Family Net, etc.
·
Ability to effectively handle complaints presented or referred to the Director.
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Demonstrated ability to work with culturally diverse populations.
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Demonstrated ability to maintain a professional demeanor in the public forum
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Ability to plan, organize and carry through on office events.
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Ability to carry out work activities with a minimum of direction.
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Ability to establish systems to improve overall performance of all clerical functions.
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Ability to organize and maintain filing systems.
Qualifications
This requisition will remain open until filled; however, first consideration will be given to those applicants that apply within the first 14 days.
Applicants must have at least (A) three years of full-time, or equivalent part-time, experience in office work, or (B) any equivalent combination of the required experience and the substitutions below.
Substitutions:
I. A diploma as evidence of graduation from the commercial or business course of a recognized high school or vocational/technical high school may be substituted for a maximum of one year of the required experience.*
II. A diploma as evidence of graduation from a course other than the commercial or business course of a recognized high school or vocational/technical high school or possession of a Massachusetts high school equivalency certificate may be substituted for a maximum of eight months of the required experience.*
III. A diploma for completion of a one-year, full-time, or equivalent part-time, program in a recognized, non-degree granting business or secretarial school above the high school level may be substituted for a maximum of one year of the required experience.*
IV. A diploma for completion of a two-year, full-time, or equivalent part-time, program in a recognized, non-degree granting business or secretarial school above the high school level may be substituted for a maximum of two years of the required experience.*
- Education toward such a degree or diploma will be prorated on the basis of the proportion of the requirements actually completed.
NOTE: Educational substitutions will only be permitted for a maximum of two years of the required experience.
An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.
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