Metro-North Railroad reserves the right to remove this posting prior to the Application Deadline.
Opening
MTA Metro-North Railroad is a dynamic organization, operating out of the jewel of New York City, Grand Central Terminal. We provide service to over 82 million customers annually, traveling in and out of New York and Connecticut. A subsidiary of the Metropolitan Transportation Authority, Metro-North Railroad is the busiest commuter railroad in the nation. MTA Metro-North Railroad strives to provide a safe commute, great service to its customers and rewarding opportunities to its employees.
Responsibilities
Customer Information Center:
Provide information to our customers regarding train schedules, fares, policies and procedures, promotions, Mail & Ride, train performance and other related information services.
Maintain highest level of accuracy and courtesy in communication with each customer.
Handle customer inquiries via phone.
Make public address announcements to our customers.
Provide train performance information to other Metro-North departments as required.
Monitor train operations system and communicate train performance information from Assistant Chief Rail Traffic Controller and individual Rail Traffic Controllers to PA Operators.
Operate Automated Public Address System and Audio-Visual Information Systems to make automated and manual public address announcements at all Hudson, Harlem and New Haven Line stations.
Perform daily tests on all equipment to verify functionality of equipment. Complete all reports as required.
Utilize Model Station application to manage the Yankee Stadium communication and Public Address functions during scheduled Yankee home games. This includes basic troubleshooting of any system equipment including immediate escalation.
Lost & Found Duties:
Interview and obtain the necessary information from customers, both on the telephone and at the customer service counter that will help identify recovered lost property.
When required, must work with other Metro-North Departments to help locate and recover lost property.
Record, maintain and update Lost and Found property records in a clear and concise manner.
Prepare daily, weekly and monthly Lost and Found reports as required.
Perform other required duties pertaining to the rules and operating procedures that are outlined in the Lost and Found Recovered Property Procedures Manual.
Protect extra assignments and vacancies of positions at locations covered by Extra List.
Qualifications
Required:
Applicants must have at least two (2) years of verifiable customer service experience.
Must have a clear speaking voice.
Must possess strong written and oral communication skills.
Ability to read and explain timetables, “turnaround sheets”, and safety rules.
Must be familiar with computer applications and have the ability to learn new technologies.
Must be organized and practice safe work habits in a security conscious environment.
Must be able to work different days, shifts and locations.
Must possess a High School Diploma or General Equivalency Diploma (GED).
Must be able to work either in the Customer Information Center in North White Plains or in Grand Central Terminal location.
Preferred:
Call center experience.
Rate of Pay
The wage progression scale is as follows: 70
>70 >75 >80 >85 >85 >90 >100. The full 2016 100% rate of pay is $32.71 per hour.
Seniority
Applicants will establish seniority in the Transportation Communications International Union (TCU), the union representing Customer Service Representatives, in accordance with the union’s current collective bargaining agreement.
Assignments
Assignments are generally in Grand Central Terminal (upper and lower concourse levels); the Customer Information Center located in North White Plains; the days and hours worked can change frequently.
Selection Criteria
To be selected for a position, an applicant must: (1) meet the minimum requirements in the job posting, (2) pass a written examination (if applicable), (3) satisfy a background investigation (which includes credit, if applicable), and (4) pass an oral interview, during which the interviewers will further evaluate the applicant’s qualifications for the position. Because the selection process is competitive, not all qualified applicants are granted an interview. Metro-North may also require the applicant to undergo a physical ability test, and, if the Company extends a conditional offer, may require him or her to undergo a medical examination, which may include toxicological testing.
For applicants who are current employees, you must be in active service and have worked in your present position for at least one (1) year to be eligible to apply for a posted position, and have completed the agreed upon formal training commitment, plus on-the-job training, if applicable (for example: Signal Trainee, Foreman-In-Training, etc.) in order to be eligible to transfer. If you are transferred, you may be required to forfeit your seniority in your present occupation. In addition, Metro-North employees are subjected to an internal investigation, which includes an evaluation of their safety and discipline records and their performance assessments.
As an employee of Metro-North Railroad you may be required to complete a New York State financial disclosure statement, if you earn more than $91,821.00 or if you hold a position designated as a policy maker.
We offer a competitive salary and a comprehensive benefits package. If interested, please apply online at www.mta.info
How To Apply
Qualified applicants can submit an online application by clicking on the ‘APPLY NOW’ button from either the CAREERS page or from the JOB DESCRIPTION page.
If you have previously applied on line for other positions, enter your User Name and Password. If it is your first registration, click on the CLICK HERE TO REGISTER hyperlink and enter a User Name and Password; then click on the REGISTER button.
MTA METRO-NORTH RAILROAD IS AN EQUAL OPPORTUNITY EMPLOYER
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