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As a Customer Service Representative, you will work with a customer base that consists of both prospective and existing customers. You will receive inbound and produce outbound phone calls in order to manage and service customer accounts, up-sell and cross-sell various products, and increase revenue and strategic product sales. Additional responsibilities for the Customer Care Representative position include:
- Building rapport with customers by greeting them in a courteous, friendly, and professional manner.
- A high amount of customer interaction over the phone. Ensure that customers understand product information and be able to provide additional information to customers as needed.
- Attentive listening to customer needs and concerns; demonstration of empathy.
- Communicating effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests.
- Participating in activities designed to improve customer satisfaction and business performance.
Requirements:
As a Customer Care Representative, you must be confident and have a strong work ethic. You are expected to be punctual and consistent with your work attendance. You must also be a team-oriented person who is open minded and willing to learn and who has the ability to function effectively in a team oriented work environment. It is also vital for your role as a Customer Care Representative that you are articulate with excellent verbal and written communication and interpersonal skills and the ability to easily establish rapport with customers. The majority of in-bound and out-bound calls are from churches or church leaders. Specific qualifications for the Customer Care Representative include:
- Familiarity with church pastors, leaders, and staff. Basic familiarity with Christian books, Sunday school lessons or Bible study curriculum.
- Willingness to engage in direct sales and customer calling.
- Basic computer proficiency, particularly with Microsoft Word and Excel.
- Support and provide superior service via phone, e-mail and fax as a receiver and caller.
- Use questioning and listening skills that support effective telephone communication.
- Understand the impact of attitude in handling calls professionally.
- Effectively deal with job stress, angry callers, and upset customers.
- Apply the elements of building positive rapport with different types of customers over the phone.
- Apply the proper telephone etiquette to satisfy various customer situations.
- Identify voice skills and how to enhance a good telephone presentation.
- Meets commitments to customers.
- Other duties as assigned.
- Personal knowledge of Rose Publishing / Aspire Press materials a plus.
- Sales experience a plus.
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Key Competencies:
- Interpersonal skills
- Communication skills – verbal and written
- Listening skills
- Problem analysis and problem-solving during stressful situations
- Attention to detail and accuracy
- Data collection and ordering
- Customer service orientation
- Adaptability
- Initiative
When Available: Full-time
Location: Carson, CA (near the 91, 405, and 110 Freeways)
Benefits:
- Compensation: $11-13/hour, with Medical and Retirement benefits
Rose Publishing is a rapidly growing Christian publisher with a 25-year track record of popular products used by pastors, Bible study leaders, and lay people around the globe. We have solid brand recognition and consistently high market share in Bible reference publishing, and have launched a new line of Christian Living titles and authors, as well as acquired an award-winning children and teen’s line. Rose Publishing is certified as a 2015 Best Christian Workplace (1 of only 3 selected companies in California). It is a supplier member of Christian Booksellers Association (CBA) and a voting member of Evangelical Christian Publishers Association.
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original job » Apply Now
Please review all application instructions before applying to Rose Publishing.
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» Apply Now
Please review all application instructions before applying to Rose Publishing.
Rose Publishing’s Brand New 6-Session DVD Based Curriculum on Feasts of the Bible for Personal or Group Study!
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