Spirit Airlines is currently seeking positive, enthusiastic individuals with an accomplished background in customer service. As a Customer Service Agent (CSA), your bright personality and smile will start and finish the Spirit Airlines experience for our customers.
Do you like to Create Fun at work and in your life? Do you know what it means to get things done and always strive to do the right thing? Do you have a passion for travel and delivering an amazing customer experience? Are you always thinking about how to do things better, faster, more creatively? Do you like to see things through to a winning result every day? Are you the kind of person who understands that a lot of smart choices make up big savings for our Customers and opportunities for you?
Spirit Airlines is looking for you!
As a Spirit Customer Service Agent (CSA) you will:
• Greet and check-in our passengers
• Help our customers with new and existing reservations, assign seats and issue boarding passes
• Handle customer questions and concerns with professionalism, knowledge and empathy
• Manage gate operations and flight close-outs
• Organize the safe loading and unloading of our customers on and off the aircraft
• Assist with Baggage Service and Baggage Tracing
• Perform Gate Functions with professionalism and care – Announcements and Passenger Assistance
• Perform other duties as assigned or as may be necessary to make sure our Customers are safe and have a fantastic Spirit experience.
And you will do this all with a smile and a genuine concern for our Customers.
Requirements:
• Customer Service skills
• Computer Literate
• Must have a High School Diploma or GED required
• Excellent verbal and written communication skills in the English language
• Previous cash handling and credit card transaction experience
• Must be able to consistently lift luggage of up to 70 pounds
• Must be a team player and have a good attitude
• Must be able to provide service with a smile and maintain eye contact with the customers.
• Must be able to work flexible hours, including early mornings, late evenings, weekends and holidays
• Must be able to handle stressful situations
• Must hold a valid Driver’s License, and be at least 18 years of age
• Must clear a background check
• Must pass a pre-employment drug screening
• Must be able to maintain a professional image
• Must be able to attend training
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