Today, more than 36 million Americans have some degree of hearing loss, putting them at risk for depression, anxiety, isolation, and even dementia. But the good news is that 9 out of 10 people with hearing loss can be helped with hearing aids. It’s a simple solution that will bring not just sounds but ideas, understanding, connections, success and joy.
Our Franchise, Hearing Instruments Inc ., began operations in 1970 in Camp Hill, Pa. We are the largest and most successful independently-owned hearing aid business in Pennsylvania and one of the largest in the United States. We are a profitable, debt free and very stable company with a solid vision for our future. We are growing and expanding and are searching for outstanding professionals who have superior relationship building skills and a matching work ethic to join our family.
The Front Office Assistant is the first point of contact for potential Miracle-Ear customers. Because of this, it is crucial that all employees demonstrate professionalism by using a patient-centered approach of building trust, meeting needs, and delivering relevant solutions. In addition to providing smooth service and transitions for the customer, this position supports the sales staff by scheduling appointments and handling administrative processing and record keeping. Customer retention and prospecting calls are also an essential daily function of this position.
Benefits
The success of the office is completely dependent on the effectiveness of this position. As a result, the amount of effort you give is directly related to the amount of money you can receive. In addition to an hourly rate, this position is also eligible for monthly bonuses and commissions based on the success of the office. We offer a 401k, paid vacation time, and a small private office.
Experience with cold calling a plus
Previous success in a high volume phone sales or customer service role a plus
Must be outgoing, positive, and willing to talk to strangers in groups and one on one
General administrative and/or accounting experience
Basic computer literacy, ability to accurately document and file patient records
Believe in the mission of our company to listen to and assist those with hearing loss
Most important requirement: You must conduct outbound follow up calls to patients, advertising leads, track marketing calls, and field inquiries from potential customers both on the phone and with walk-ins. Please do not apply if you are not comfortable with this
This position isFull Time, Monday – Friday, 9am – 5pm.
Due to the amount of community involvement, you must live within 20 miles of the office. Please do not apply unless you live locally.
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