TITLE: Dispatcher
PAY RATE:
The rate for this position is $18.02 per hour
This is a 12 Month – Union Position
FUNCTION:
In 2012, Cleveland voters passed The Cleveland Plan, one of the most aggressive education reform initiatives in the nation. Motivated by The Plan, each other, and our scholars, CMSD envisions excellent schools in every neighborhood, where students will be challenged with a rigorous curriculum, while utilizing the highest quality professional educators, administrators and support staff available. We strive to create an environment that empowers and values staff as talented professionals. Staff members are poised to lay the foundation to ensure that all students in Cleveland have the chance to reach their full potential. Cleveland is a city and a District on the rise – Join us!
DUTIES AND RESPONSIBILITIES:
Receives incoming phone calls regarding bus concerns; dispatches field security personnel to emergency situations and incidents in school and on school buses via two-way radio
Logs F.C.C. required transmissions and messages communicated via the two-way radio communications system
Maintains communication with fire, police, and emergency medical personnel
Reports to supervisors all emergencies and urgent calls
Maintains daily logs, which reflect activity of bus transportation in the district
Obtains incident numbers and communicates that information to investigators, security officers, administrators, and management when appropriate
Assists the public and directs to appropriate department or agency when situation does not merit Safety and Security services
Trains other dispatchers in the proper use of equipment and departmental regulations and policies
Performs other duties as assigned by the supervisor
QUALIFICATIONS:
High School Diploma or equivalent
Ability to clearly enunciate all telephone conversations and messages
Ability to communicate effectively and make split-second decisions in high stress situations
Knowledge of proper procedure for receipt of emergency and non-emergency calls
General knowledge of the Cleveland area
Ability to operate any or all telephone and computer equipment within the CMSD Dispatch Communication Center
Ability to establish and maintain effective working relationships with staff members, other CMSD safety agencies, and the general public
Successfully pass and complete a background check
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