Uncategories CALL CENTER CUSTOMER SERVICE REPRESENTATIVE - TALLAHASSEE - Alpha Foundation Specialists - Tallahassee, FL

CALL CENTER CUSTOMER SERVICE REPRESENTATIVE - TALLAHASSEE - Alpha Foundation Specialists - Tallahassee, FL

March 18, 2016




CALL CENTER CUSTOMER SERVICE REPRESENTATIVE –
Alpha Foundation Specialists

Alpha Foundation Specialists is a full service foundation repair company that specializes in residential, commercial and industrial foundation services. Our trained technicians provide outstanding customer and technical foundation support needed when restoring the structural integrity of your home or commercial building. Visit www.AlphaFoundations.com for more company information.


Education


High school diploma, some college preferred and at least two (2) years of experience in customer service, call center or related position; or an equivalent combination of education and experience.


Desired Skills and Experience


  • Knowledge of customer service principles and practices.

  • Skill in operating personal computer and programs such as spreadsheets, database, and word processing software.

  • Skill in verbal and written communication.

  • Ability to handle a variety of tasks.

  • Ability to perform accurate data entry.

  • Possess talent and personal traits:
    • Cooperation

    • Customer Service Acumen

    • Organization of Work

    • Attention to Detail

    • Verbal Communication

    • Tolerance for Stress

    • Integrity


Job Description

  • Represents the company through telephone customer contact. Answers calls, sets sales appointments, sets annual maintenance or customer warranty service appointments, and follows up with customers on a variety of issues/occasions.

  • Coordinates and ensures all paperwork and correspondence regarding job proposals is accurate, timely and completed according to procedure. Calls customers to confirm scheduled jobs and breaks down job folders. Coordinates utility locates. Schedules job proposals, making schedule changes and processing job cancellations

  • Keeps customer records and files current and updated, as well as sends customers information about the company and/or services performed.

  • Performs administrative functions to support all departments as needed.

  • Regular and punctual attendance. Ability to work overtime if needed.

Anticipated hourly rate is $10-$13/hour based on experience with the opportunity for commission incentives. This position is based in our Tallahassee office. We provide extensive training and all necessary tools and equipment. Health insurance and other benefits are also provided.


We have a great family environment, allow for casual dress, and offer solid pay and benefits to our employees. Come work for the best where your hard work will be rewarded!


Interested applicants should send their resume to jobs@alphafoundations.com.




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original job




» Apply Now


Indeed will send your application to jobs@alphafoundations.com.



Please review all application instructions before applying to Alpha Foundation Specialists.











» Apply Now


Indeed will send your application to jobs@alphafoundations.com.



Please review all application instructions before applying to Alpha Foundation Specialists.








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