ACUITY is seeking a Customer Service Representative that processes all cash, handles exposure to direct and manual billing procedures and heavy phone correspondence with agents and insured.
Responsibilities:
ESSENTIAL FUNCTIONS:
Answers phone calls and electronic correspondence received in ACMS regarding billing questions and requests. Addresses basic issues regarding payments received, policy status, and payment plan type. Identifies complex situations requiring the involvement of other units. Provides account summaries by phone or in written form. Determines payment amount needed to reinstate a policy. Accepts check and credit card payments over the phone. Documents all phone calls. (57%)
Processes cash payments. Opens, verifies, batches, and inputs statements. (21%)
Processes cash exceptions, billing type changes, billing plan changes and supplemental coverage bills. (8%)
Processes manual billings for prior term endorsements and audits. (< 1%)
Determines and inputs new term and revised deferred billing schedules. (< 1%)
Prepares the appropriate letters and notices for application rejections, non-renewals, mid-term cancellations and reinstatements that cannot be effectively handled by the system. (2%)
Logs incoming paper audits into the mainframe, logs audit disputes into a database and processes audit items in ACMS (Automated Content Manager System). (4%)
Requests loss runs for agents, insureds, and the variable dividend process. (1%)
Assists with the collection process. (11%)
Calculates variable dividends. (1%)
Regular and predictable attendance.
Performs other duties as assigned.
Qualifications:
EDUCATION :
High School Diploma
EXPERIENCE :
Prior telephone customer service experience helpful
Spanish speaking ability preferred, but not required
OTHER QUALIFICATIONS:
Must be an extremely reliable, accurate, responsible, mature person
Strong communication and telephone skills
Willingness to provide telephone coverage until 6:00pm
Computer knowledge with data entry background
Ability to achieve 6,000 – 6,500 keystrokes per hour on alphanumeric data entry with minimal errors
Accuracy with numbers.
Good problem solving skills
Familiarity with the use of a basic calculator
Near perfect attendance
Willingness to constructively and professionally share ideas and voice opinions in monthly team and individual meetings
This position is classified as non-exempt
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3.86 reviews
Acuity Brands, Inc. (Acuity Brands) is the parent company of Acuity Brands Lighting, Inc. and other subsidiaries. The Company designs,…
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