REQUESTED QUALIFICATIONS:
- 2+ years of experience providing desk side support.
- Excellent troubleshooting skills including: hardware, software, printing, networking, file shares, etc.
- Proficient in the latest Microsoft Office Applications (Office 365)
- Remedy Software or related ITSM ticketing tool experience
- Printer support can include barcode printers, various types of scanners (mainly HP and Sharp)
- Ability to resolve Windows7 Operating System Issues and Errors; Windows Server 2008
- Network troubleshooting skills and knowledge (mainly Cisco)
- Understanding of Symantec Virus Scan software
- Customer infrastructure support (wiring and connectivity)
- Proficient in Microsoft Active Directory
- Ability to maintain and abide with compliance activities driven from a central compliance group
- Experience with computer asset tracking and lease management
- Experience with user ID creation
- Working knowledge of Cisco devices/networking is preferred
- Some experience with support and administration of telephones (PBX system and/or VoIP system).
- Ability to communicate technical information to non-technical audiences
- Strong sense of customer service
- Good organizational skills
- Excellent Verbal and Written Communication Skills
- Ability to sift through technical issues and know what to do next and/or when to escalate for help
- Technical degree or equivalent end-user supporting experience
- Ability to multi-task
- Team-oriented / team player / ability to share ideas as well as listen to ideas
- Ability to walk and bend and perform labor-related duties of connecting computer equipment
- Ability lift up to 50 lbs. when moving electronic equipment
Job Type: Full-time
Salary: $15.00 /hour
Required experience:
Required education:
- High school or equivalent
» Apply Now
Please review all application instructions before applying to HCS.
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» Apply Now
Please review all application instructions before applying to HCS.
25 reviews
HCS Solutions is an independent software company, providing a range of services for customers throughout the UK and Europe. Founded in 1989,…
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