Job Posting: Phone Receptionist
The Charlotte Community Health Clinic (CCHC) is a non-profit agency whose vision is to improve the health of low-income residents of Mecklenburg County. The clinic provides quality, accessible primary care and behavior health services to pediatric and adult patients coming from a wide range of cultural and socioeconomic backgrounds, including patients experiencing homelessness. CCHC works in partnership with other community-based organizations to meet the needs of the medically underserved.
Responsibilities:
- When scheduling appointment, chooses appointment time based on patient request, physician/provider availability and urgency of appointment.
- Teamwork and Communication: Work within a team to achieve patient and team goals. Share and initiate regular and professional communication with co-workers. Participate in regular staff meetings. Works with team to identify opportunities of improvement and actively participates in the improvement process.
- Communicates with patients in a warm, courteous, and professional manner
- Schedules patients in accordance with established provider schedules and clinic protocols
- Records no-shows and cancellations in system and in patient records, and routes patient messages to appropriate clinical staff
- Obtains and/or verifies that current demographic information is accurate and updates information in the system as needed
- Maintains strict patient confidentiality
- Advises patients of clinic policies regarding scheduling, payments, no-shows, etc. and answers questions as appropriate, advises patients to bring in necessary financial and/or insurance documentation as indicated
Qualifications:
- Bilingual in Spanish and English;
- Epic training experience preferred;
- Outstanding communication skills;
- Attention to detail;
- Ability to work effectively on a computer;
- Desires to work on a team
Job Type: Full-time
Local candidates only:
Required experience:
- Phone Receptionist: 1 year
Required language:
» Apply Now
Please review all application instructions before applying to Charlotte Community Health Clinic.
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» Apply Now
Please review all application instructions before applying to Charlotte Community Health Clinic.
Charlotte Community Health Clinic is a free charitable clinic that provides medical service services to low-income, uninsured residents in…
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