Job Summary LocationWaltham, MA 02453IndustriesFood and Beverage ProductionJob TypeFull TimeEmployeeCareer LevelEntry LevelJob Reference Code2016-03554
Customer Service Representative Call Center About the Job Description/Job Summary
Customer Service Response Representative
Sodexo at Boston Children’s Hospital invites applicants to apply for Customer Service Response Representative for our Service Response Call Centers, located in Waltham MA.
The successful candidate must possess the following knowledge and experience.
Required Skills
Client Relations
- Maintain client satisfaction at a level that ensures account retention.
- Develop client rapport and promote partnership value by seeking client feedback and responding to client requests.
Safety
- Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
- Follow company and department safety, security, and loss prevention policies and procedures to ensure a clean, safe, and secure environment.
- Follow all compliance programs (e.g., safety and fire, hazardous materials and waste program, emergency management program, utility management program, medical equipment management program, infection and control).
Policies and Procedures
- Protect the privacy and security of customers and coworkers.
- Follow all federal, state, and local regulations, as well as Sodexo/client policies and procedures (e.g., Quality Assurance, Safety, Operations, Human Resources).
- Ensure uniform/dress code and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
Communication
- Communicate with customers with a professional and polite demeanor.
- Answer telephones using appropriate phone etiquette.
- Provide assistance to coworkers, ensuring that they understand their tasks.
- Talk with and listen to other employees to effectively exchange information using clear, appropriate and professional language.
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Please review all application instructions before applying to ROSE PHARMACY.
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» Apply Now
Please review all application instructions before applying to ROSE PHARMACY.
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Rose Pharmacy operated from is regulated by the Royal Pharmaceutical Society of Great Britain and operates from registered premises…
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