Uncategories Customer Service Representative - City of Statesville - Statesville, NC

Customer Service Representative - City of Statesville - Statesville, NC

March 26, 2016




Customer Service Representative

Finance Department

Salary Range: $26,760.03 – $44,155.28


GENERAL STATEMENT OF DUTIES: Performs responsible skilled clerical work involving customer service and the preparation and/or maintenance of fiscal or related records; does related work as required.


Work is performed under regular supervision.


ESSENTIAL JOB FUNCTIONS:


  • Takes payments for utility bills, assessments, licenses, miscellaneous billings, leaf bags and leaf mulch;

  • Receives customer inquiries, service requests and complaints by telephone or in person;

  • Advises customers of billing, collection and service procedures;

  • Prepares re-reads, meter tests, leak checks, cut-on and cut-off work orders;

  • Assists customers in establishing new service accounts, closing or transferring accounts; makes bank deposit;

  • Files forms, documents and related paperwork pertaining to collection activities;

  • Handles the privilege license program; issues new licenses; renews licenses; pursues businesses operating without licenses;

  • Accounts for checks and cash received daily and balances against receipts;

  • Posts deposits to customer accounts;

  • Files various fiscal transaction documents;

  • Processes Water/Sewer tap applications, assigns services to location, sets up billing information;

  • May operate typewriter, calculator, CRT, computer and other standard office equipment incidental to maintaining records.

JOB RELATED PHYSICAL ACTIVITY REQUIREMENTS: This position involves sedentary work requiring the employee to exert up to 10 pounds of force occasionally and less force frequently to move objects. Physical activity related to this position may include stooping, kneeling, crouching, reaching, standing, walking, lifting, fingering, grasping, talking, hearing, and repetitive motions. Sufficient visual acuity is required to prepare and analyze data and figures, and use a computer terminal. An employee in this position is not substantially subjected to adverse environmental conditions but may be required to work in narrow or confined spaces.


REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: General knowledge of bookkeeping terminology, methods, procedures and equipment; general knowledge of standard office procedures, practices and equipment; general knowledge of utility service connection and termination procedures, billing, collecting and adjustments; ability to understand and follow oral and written directions; ability to establish and follow detailed work procedures; ability to post accounts and to perform mathematical computations with speed and accuracy; skill to use a variety of office machines and some typing ability; ability to establish and maintain effective working relationships with citizens and customers.


EDUCATION AND EXPERIENCE: Graduation from high school; or any equivalent combination of experience and training which provides the required knowledge, skills and abilities.


SPECIAL REQUIREMENTS: Possession of a valid N.C. driver’s license.


This position is “non-exempt” and is eligible for overtime pay.


EQUAL OPPORTUNITY EMPLOYER






Source by [author_name]




EmoticonEmoticon

Subscribe to: Post Comments (Atom)