Ridge Animal Hospital located in Farmville, VA is seeking an Office Supervisor to help manage our practice!
Ridge Animal Hospital was opened over thirty years ago by Dr. James B. Gates. Since then, the hospital has grown by leaps and bounds over the years into a successful facility that prioritizes patient care and client relationships. With the addition of new doctors and staff in our varied history, the character of the Ridge has developed to be a unique blend of personalities and friendliness as well as a staple of the community. Our business emphasizes the need to place the pet first and make the focus of our attention the welfare and comfort of our client’s loved one. We work hard to to provide our clients with the best possible veterinary care.
ABOUT THE HOSPITAL
Currently, we have four doctors on staff with a variety of backgrounds and personalities as well as a close-knit support staff composed of full-time and part-time employees. Our goal as a hospital is to continue our exceptional service to our patients and clients while maintaining the same cozy environment and personal touch for which we’re known.
We are equipped for endoscopy, in-house and send-out laboratory support, orthopedic and spinal surgery, general surgery, ultrasound and EKG. We provide a wide range of veterinary services from routine office visits to intensive medical and surgical work-ups.
ABOUT FARMVILLE, VA
Farmville is a small town (population 8200) located in the center of Virginia approximately 1 hour east of Lynchburg, 1.25 hours south of Charlottesville and 1 hour west of Richmond. Our area is home to Longwood University, Hampden Sydney College and Southside Community Hospital. We are a rural town that is rich with cultural experiences offered by the colleges and local medical community. Additionally, Farmville lies 3 hours from Virginia Beach, 2 hours from the Appalachian Trail, 2 hours from Colonial Williamsburg and 3.5 hours from Washington DC.
Job Summary
The Office Supervisor is a leader and an integral member of the hospital management team. The Office Supervisor partners with the Managing Veterinarian to provide a smooth and profitable operation by driving revenue and managing costs while creating a hospital culture based on high quality patient care and exceptional customer service.
Job Duties and Responsibilities
Leadership and Planning
- Collaborates in a leadership role with the Managing Veterinarian as the “owners” of the hospital’s success.
- Creates the hospital schedule and manages labor costs to budget.
- Participates in the weekly, monthly and annual planning and budget maintenance process.
- Establishes goals for the practice and staff.
- Acts as a champion for change and identifies, documents, shares, and promotes best practices.
- Plans and leads employee meetings.
Operations
- Oversees employee benefits program and hospital insurance plans.
- Educates employees on hospital financial policies and procedures, medical protocols, and client compliance program responsibilities.
- Develops and implements hospital policy, including DEA/Controlled Substances and OSHA compliance.
- Performs quality checks and reviews of client files.
- Manages vendor relationships.
- Monitors computer systems and works with HelpDesk to resolve technical systems/equipment issues.
People Management
- Works with the Managing Veterinarian and DDO to oversee staffing needs including hiring, training, disciplining and terminating as required.
- Recruits new employees and participates in the selection process.
- Completes employee orientation, training and performance appraisals.
- Coaches and mentors employees and identifies continuous learning and skill building needs.
- Implements performance-based incentive and rewards and recognition programs.
- Mediates conflict and maintains employee morale.
- Manages front office staff including grooming and boarding staff.
- Tracks and maintains current licensure for all DVMs.
Client Service
- Drives client visits through strategic client communication and local marketing efforts (i.e. Community).
- Trains staff on client service initiatives and uses client visit growth best practices.
- Demonstrates and reinforces the highest level of client service.
- Manages client relationships; effectively resolves client issues and escalations.
- Oversees client follow-up procedures, including reminders and call backs.
- Utilizes client service initiative measurements to evaluate hospital and staff performance.
Financial
- Ensuring payroll is accurately completed and submitted for all hospital staff.
- Manages accounts receivable.
- Manages accounts receivable.
- Reconciles daily cash and monitors the petty cash.
- Continually drives revenue and manages costs to budget.
- Performs invoice audit reviews.
- Manages inventory and oversees the semi-annual inventory process.
- Controls all facility and administrative costs.
- Processes DVM production payments.
- Utilizes and implements the NVA Incentive Bonus Plan to meet hospital goals.
Qualifications: Knowledge, Skills, and Abilities
Knowledge
- Multi-functional operations including budget and labor management.
- Customer service and marketing techniques.
- HR policies and protocol development.
- Staff management including: coaching, development, performance appraisals, and resolution management.
Skills
- Customer service best practices.
- Interpersonal skills.
- General management skills including reporting and data analysis.
- Problem solving and conflict management skills.
- Excellent oral and written communication skills.
- Organizational skills.
- Basic computer skills (Microsoft Office, Email, and practice management software knowledge preferred).
Abilities
- The ability to delegate responsibility and achieve results with hospital team members.
- Must be able to handle multiple tasks and remain flexible with assigned duties.
- Capable of championing change and driving innovative programs in the hospital.
- Must be able to work well in team environment.
- Capable of quality decision making.
- The ability to coach, correct, develop and motivate employees.
- Demonstrates excellent time and task management.
- Demonstrates professional and courteous presentation with staff and clients.
Qualifications: Education/ Experience
- High school diploma
- 1-3 years experience in a leadership role.
- 2-4 years customer service experience.
- Experience in a hospital setting in positions of increased responsibility a plus.
Equal Employment Opportunity
It is the policy of the company to afford equal opportunities to all applicants and employees regardless of race, color, religion, sex, national origin, age, non-disqualifying disability or status as a disabled or Vietnam era veteran.
National Veterinary Associates – 3 days ago – save job
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About UsWEST RIDGE ANIMAL HOSPITAL is a full-service veterinary medical facility, located in GREELEY, CO . The professional and courteous…
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